Frequently Asked Questions
Everything you need to know about your Old Row order
How long will it take for my order to ship?
Standard orders typically process within 3-5 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary based on your location at checkout.
How should I care for my Old Row apparel?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumble drying on low heat or hanging to dry.
Can I change or cancel my order after it's placed?
Our team works quickly to fulfill orders, so changes must be requested within 1 hour of purchase. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.